Saturday, February 13, 2010

my pissed over EXCEL at PG Road

I never experienced such a lousy service!!!

not gonna go to EXCEL Camera/Photo Shop once again...
ppl keen to say.. " tho she ain't selling at the lowest price..but she earns alot of business jz bcuz of their "Good" services..."
I don't think so !! wtf !

I ordered a camera from them for my fren's burfday pressie more than a mth ago..
visited the shop more than 3 times..
but the owner kept PPK me and Sold my Camera to others !!!
I ordered pink, she kept persuading me to take white.. said pink won't be coming that soon!

after waited for a mth, finally got her call asked me to collect my camera...
she called me on Fri nite, I went on Sat lunch hr..
within 12 hrs... when I entered her shop.. she panic and told me " sorry sorry... can you come next week.. I just sold urs to others... sorry "

she called me at 2pm jz nw.. asked me to get there by 4pm...
said my camera is ready..
I went at 3 ish !
at 1st, she blamed me for coming so LATE ! I was pissed and told her " that's why I wanted to collect it last week, I ain't free all the time "

den the ridiculous thing came out from her damn mouth...
" do you want to take choc ? as I only have 1 choc left !!! "

wtf !!! AGAIN !! she sold mine to others !!
and I just got to know...
PINK is all the while available !! but she kept persuading on getting white and told me pink is not availble !! becuz she cud sell white at a higher price !!!

I was so pissed... she din apologize and blamed me for NOT WRITING DOWN WHAT COLOUR I WANT ON HER BOOKING LIST !!! wtf !!!
we were on the phone on this MORE THAN FIVE TIMES !! I kept saying pink while she kept saying white !! now she intended to give me Chocolate !!

afterall, she said " I old d.. I got confused.. I mixed up ur colour ! "
the stock for this week, have NO white colour at all !!
when I asked her " den why you sold mine to others last week? that was WHITE ! "
she kept quiet, den kept saying... ' aiyo i guess i old d.. i can't remember ! "
I've told her thousand time that tomorrow is my fren's burfday and I MUST get it before CNY !!!

she kept denying the stock for last week is White too and said never ever have WHITE !! but I saw ppl bought the white one from her on last week !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

wut the heck is this kinda service ???

being a seller like this, she is NOT HONEST at all !

20 comments:

Cheang said...

Agreed..Should put in their address and picture of d shop as well...'ask you scare not'..ha..

Anonymous said...

i went to the shop opposite Excel to buy a tripod before. I was conned to pay rm400 for the tripod, then found out the same brand tripod is sold at rm250 at other shops.

Anonymous said...

wat camera u buy?

Anonymous said...

You can't blame for the prices of items u've paid. This is not conned. Just like our computer shops. We as dealers we understood the situation. From different source might have different prices. This business is like " You want the goods , you get it ". You pay for their service not because of the price. They have their costing and of course people need to earn their living. Pay less = no service is very common in kl now. How to cover the service if you let them earn a little? Think about it before you judge a person conned you. ( just my 2 cents )

Anonymous said...

Furthermore, only RM150 wont cost that much. In kl, item for RM300 sold for RM600 then you would consider this as big con case? I've seen many people do complains and never satisfied. Even difference of RM10 would be a con case too. Farney!!!

Anonymous said...

Dun ever judge people in just a small case.She dint cheated on you but just forget what color of the cameras that you order.I bought cameras from this shop.It shows good services but not as bad as u said.

Anonymous said...

This is not a small case. I think the owner did called her up to pickup the camera and when she turned up different color. Consider as cheat/con case d or should i say dishonest. Waste her petrol money and time for collecting something is not her.

Anonymous said...

satu aja kedai excel kamera di penang road. kedai busuk. dulu i pernah pi beli canon kat sana. xlayan baik mungkin tengok orang kut...mungkin i dari mana mana forum forum jadi i dapat layanan bagus. nih kedai i xsuka pi. pi rah tanya yang lain ( malay fotographer team )

Anonymous said...

Isolated case, I guess...
But the fact that the shop keeper 'forgets', that pisses off a lot of people.
As "Dun ever judge people in just a small case", you weren't the receiving end... So, you don't try and judge this blogger extending her frustration over a bad experience.

Anonymous said...

So far i brought my D3000 at this shop before. service is good..i check around market at same area they all giving almost same price but excel able free me a tripod with same price tat other shop..

Anonymous said...

How much you bought D3000 from this shop? Is how you ask for. I even get my DSLR with free tripod too but of course NOT in this shop. Anyhow free tripod always sucks. You wouldn't want to see your lens stick to the ground. By the way, I do have bad experience in this shop be4. Way back last year. I bought Nikon DSLR too. A package with free additional battery. Cheated me something that she promised were. In the end, its different! Wont step in to the shop ever again even shes giving out free camera to me. I hate liars!!!!!!

Anonymous said...

Im a customer of Excel..
The service are good..
I saw a guy from another shop share this link to fb..
So i come up here to have a look..

This is a 2 month old post and I saw 14th April have 3 comment in a row which posted in less than 30 min

Some "Anonymous" just like to simply attack ppl.. :P (or maybe im wrong..i don know lol)

juzkim said...

My bf n I spent almost 10K in dis shop.. Frens recommended us n we tot they giving gud services too..
I won't be pissed if let's she simply forgotten da colour day I want... But it's da credibility of a business person shud behave...
I waited dat camera for more than 40 days..went down 3 times.. On da call wif her more den 5 times.. In the end.. kept seeing ppl around got theirs but ME da one kept receiving broken promises... U can tell me da truth but not fooled me around like this.. She yet perli me when I missed one of her call when I was working..
She 1st said me din mention my colour..in fact, she was da 1 dat persuaded me to take white instead of pink...
In the end, da last n only excuse I got frm her is "I old d, I guess I got short memory" -__-"""

Anonymous said...

haha..may be 八日相冲 kuah..LOL! I found excel is great, i bought my camera gears mostly from there..5dmk2, 35mm f1.4, 24-70, 70-200..so far so good :) oh ya, i did send my old camera body 40D for repair and my request was completed in real quick..thumbs up! =)

juzkim said...

yeah.. that's why i said.. everything does turn up good and bad endings..
I'm the unlucky that experienced the worst.. no doubt there're heaps that having great impression of this shop..

juz to clarify again my frustration 2 mths backed... this is not the matter of 'right-or-wrong-colour', but she din keep her promise and kept selling mine to others.. the dishonest behavior...

the day i supposed to collect my white... she sold mine to others within few hrs before i reached her shop (she called me to collect) .. on the same day, 1 of ppl around bought the WHITE from her shop..(sumone dat only planned to buy in less than a week time, but i put my name in waiting list for more than a mth)
when I confessed her bout this during my last visit... she freezed for couple secs and told me that 1 they bought few months ago... -___-
at some points, she can just say wutever without consider the consequences...

whatever it is.. this is overed.. and i've got my fren the camera from overseas...
2-months-belated-burfday-pressie...

Anonymous said...

Saw yours latest updates..


I really do not like anyone to take my blog as a 'weapon' to attack business competitors..
don't wish Kim's lil PlaygrOund to have any chance involve in any complicated issues... or harm anyone/ anything by no mean...
we take others' advices as a reference in daily life... but not to do further negative actions...

:) like your style... 中立!

Anonymous said...

Dishonest means dishonest oledi lar...why say so much. maybe shop owner enters your blog to write excuses lar. This tau keh so really not honest lar. I buy D90 Kit there last time i guess she forget me oledi. I went back for other stuff she treat me like nobody. Always say no stock and my friend went there anytime can get. Knnccb! This aunti really a fucker! I think she earn too much lar. Must let other people earn alreadi! Fucking shit aunti

Anonymous said...

dont pin point others...remember 1 finger u point to others, another 3 pointing back at U....i my self encountered a situation at one shop near Excel, NOT Excel...i believe my knowledge about DSLR n accessories r not that wide but im not stupid....i asked for a Nissin 622 n it took almost half n hour to get it...n when it was there n i hold it, the head of the flash was not like wat a new flash supposed to be...the tilt was so easily moved....it cant even bare a demb flash difuser....n i asked " is this a new one?" the person said YES, but bu**sh** im very sure it is not...one of my fren use a Nissin 622 at that time n i tried the head tilt was strong n used for about 6 months....SO!!! is that u call a good customer service?????

juzkim said...

er... the last anonymous visitor..

were you saying me pin point others?
I was just posting out my frustration over my experiences here...
I got no idea which shop were you refering to? are you comparing ur experience with mine and intend to tell me ur experience was worse than mine.. or you're just sharing with us ur experience..?

I'm bit confused...

Anonymous said...

not saying u pointing out peoples mistake, but refering to others that saying n cursing peoples shop...i have no experience with exel photo so no comment about the service there...jz sharing what i encountered at other shop, u might say urs is worst, but i almost spend my money to a totally 2nd hand accessories even a newbie can tell...im not saying that my case is worst but for me the shop that i went to is much more worst cz not only i got a bad service, the person lie straight in front of my face...few more customers encountered problems at the same whop that i went to....n im telling u this is much more worst case than urs...bought a Nikkor lense for almost RM6k, went back home, the lense cant focus, went back to the shop they ask to claim warranty...that is not the best part yet...the customer went to MWE plaza to repair the lense n check the lense was out for almost half a year, meaning that the lense was sold b4 this, n the invoice did record which particular shop that sells it..i dont wanna mention which shop....
few more customers complain that bought a new DSLR when back home check the shutter count n it was 3k+++....WTH...nuff said...
jz sharing what i know from the customers...

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